A second brain for every leader
An assistant that reads mail, calendar, Teams and documents, drafts the reply and waits for approval before it sends.
What Spine powers
The same governed agents that talk to customers also run the work behind them: the inbox, the reports, the code and the operations. One platform, so every agent inherits the same rules from day one.
Four kinds of internal agent sit side by side: an executive assistant, client reporting, coding agent fleets and operations agents in shadow mode. All of them run through one governed pipeline and every action lands on the ledger.
What it does
Internal work has the same risks as customer work: data that must stay walled and actions that need a named owner.
An assistant that reads mail, calendar, Teams and documents, drafts the reply and waits for approval before it sends.
Workforce management, finance and reporting agents that do the routine steps and raise the exceptions to a person.
Coding agents work in a governed development environment, with every model call routed and every change recorded.
What runs today
These run on Spine today, on the same gates and ledger a client agent uses.
Works across Microsoft 365 mail, calendar, Teams and documents. Anything that leaves the building waits for approval.
Data to real xlsx and pptx files through one governed pipeline, with every run on the record.
Coding agents inside a governed IDE, with model routing and the same audit trail as every other agent.
Agents that watch deploys and evals and flag what needs a person. They run in shadow mode and act on nothing.
How Spine governs it
It gets a rulebook, an allow-list of tools, walled memory and a ledger entry for every action, the same as a customer facing one.
Each agent runs on an AOP, an approved operating procedure: what it may do, must never do and how it is tested. Plain text, owned by the team that runs it.
Agent StudioMail, files and systems are reached through one connector hub, allow-listed per agent. Nothing else is in reach.
Governed executionRoutine actions never wait. Big ones always get a human, and the facts are re-checked before the action runs.
Approval gatesEvery action is written to the record before it runs, then synced to a hash-chained ledger you can verify.
Audit ledgerNo agent starts in production. Each one earns the next step through evals, and an agent the engine cannot honour is refused promotion.
The rulebook is written and tested against evals. Nothing reaches a customer or a system.
The agent works alongside people and its choices are compared with theirs. It acts on nothing.
The agent proposes and a named person approves before anything lands.
Routine actions clear on their own under limits. Big ones still get a human.
One platform
Every stream inherits the same rulebooks, gates and ledger. A compliance fix happens once, not fifteen times.
Tier-one service and recovery agents, live guidance for people and quality on every conversation.
Explore CX and CollectionsTrust and Safety, fraud and compliance operations and data curation on the same governed base.
Explore Bespoke SolutionsWe will show an assistant drafting a reply, a report built end to end and the ledger behind both.