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What Spine powers

Internal Efficiency

The same governed agents that talk to customers also run the work behind them: the inbox, the reports, the code and the operations. One platform, so every agent inherits the same rules from day one.

Four kinds of internal agent sit side by side: an executive assistant, client reporting, coding agent fleets and operations agents in shadow mode. All of them run through one governed pipeline and every action lands on the ledger.

Illustration. Every internal agent on one governed pipeline.

What it does

Hours back for the people who run the business.

Internal work has the same risks as customer work: data that must stay walled and actions that need a named owner.

  • A second brain for every leader

    An assistant that reads mail, calendar, Teams and documents, drafts the reply and waits for approval before it sends.

  • Operations on autopilot, under watch

    Workforce management, finance and reporting agents that do the routine steps and raise the exceptions to a person.

  • Fleets of coding agents

    Coding agents work in a governed development environment, with every model call routed and every change recorded.

What runs today

Governed agents already at work inside the company.

These run on Spine today, on the same gates and ledger a client agent uses.

  • Executive assistant

    Works across Microsoft 365 mail, calendar, Teams and documents. Anything that leaves the building waits for approval.

    Running today
  • Automated client reporting

    Data to real xlsx and pptx files through one governed pipeline, with every run on the record.

    Running today
  • Coding agent fleets

    Coding agents inside a governed IDE, with model routing and the same audit trail as every other agent.

    Running today
  • Operations agents

    Agents that watch deploys and evals and flag what needs a person. They run in shadow mode and act on nothing.

    Running today

How Spine governs it

An internal agent is still an agent.

It gets a rulebook, an allow-list of tools, walled memory and a ledger entry for every action, the same as a customer facing one.

  • Rulebooks you own

    Each agent runs on an AOP, an approved operating procedure: what it may do, must never do and how it is tested. Plain text, owned by the team that runs it.

    Agent Studio
  • One guarded doorway to tools

    Mail, files and systems are reached through one connector hub, allow-listed per agent. Nothing else is in reach.

    Governed execution
  • Approval gates

    Routine actions never wait. Big ones always get a human, and the facts are re-checked before the action runs.

    Approval gates
  • No action without a record

    Every action is written to the record before it runs, then synced to a hash-chained ledger you can verify.

    Audit ledger

The autonomy ramp

No agent starts in production. Each one earns the next step through evals, and an agent the engine cannot honour is refused promotion.

  1. Draft

    The rulebook is written and tested against evals. Nothing reaches a customer or a system.

  2. Shadow

    The agent works alongside people and its choices are compared with theirs. It acts on nothing.

  3. Assisted

    The agent proposes and a named person approves before anything lands.

  4. Production

    Routine actions clear on their own under limits. Big ones still get a human.

One platform

The other streams on Spine.

Every stream inherits the same rulebooks, gates and ledger. A compliance fix happens once, not fifteen times.

  • Voice AI, CX and Collections

    Tier-one service and recovery agents, live guidance for people and quality on every conversation.

    Explore CX and Collections
  • Bespoke Solutions

    Trust and Safety, fraud and compliance operations and data curation on the same governed base.

    Explore Bespoke Solutions

See an internal agent at work.

We will show an assistant drafting a reply, a report built end to end and the ledger behind both.