Outbound and inbound calls
Reminders, payment conversations and service calls in a natural voice. Your team stops dialling the calls that follow a script.
Product
Voice AI
Voice agents that call and answer customers for collections and service, check every rule before they speak and hand over to a person the moment they should.
What it does
Natural voice calls that stay inside the rules.
Voice AI handles routine calls end to end so your people can spend their time on the conversations that need them.
Fast turns on your models
Runs on Google Cloud in Mumbai with open-weight models, designed for sub-second turns, so conversations feel natural and data stays in region.
Handover with context
When a customer asks for a person or shows signs of hardship, the call moves to a human with the full history. Customers do not repeat themselves.
How Spine governs it
Every call runs under the same gates as every other agent.
Voice AI does not carry its own rules. It runs on Spine, so the checks your compliance team signs off are the ones that fire on the call.
Checks before the call
Contact windows, do-not-call, consent, disputes and jurisdiction rules are checked before a number is dialled. If a check fails, the call does not happen.
Governed executionGuardrails on every turn
Each generated reply is checked before it is spoken. A reply that breaks a rule is blocked and the reason is recorded.
Writes wait for a person
A payment plan or account change proposed on a call waits for a named person to approve, modify, take over or reject it.
Approval gates
What lands on the ledger
Each of these is appended to the hash-chained audit ledger for your tenant, so you can show what happened and prove nobody changed it afterwards.
- Pre-call contact checks
- Each model turn
- Guardrail results
- Handover and its reason
- Approval decisions
- Call outcome
A day in the life
One morning of reminder calls.
Queue loads
The day’s accounts are queued. Anyone outside their contact window or on do-not-call drops out before a call is placed.
Calls run
Voice AI confirms identity, explains the balance and offers the options your approved procedure allows.
Exceptions escalate
A dispute, a hardship signal or a request for a person hands the call to a human with the context attached.
Supervisor reviews
Proposed plans wait in the approval queue and the supervisor clears them with a reason on record.
One floor, one ledger
Voice AI starts the call. The floor finishes it.
Voice AI hands a call to a human agent coached by LiveAssist, NEQQO scores the whole conversation and all of it sits on one ledger.
Voice AI takes the call
Contact rules are checked before dialling and guardrails run on every turn of the conversation.
A person takes over
When the customer needs a human, the call hands over with the full context so nobody asks the same questions twice.
LiveAssist coaches live
The human agent gets next best actions and compliance prompts while the conversation is still going.
NEQQO scores it
The whole conversation is scored for quality and compliance and every step sits on the same ledger.
LiveAssist
Coaches the person who takes over the call, live.
Learn moreNEQQO
Scores the AI part and the human part of the call on the same scale.
Learn moreCollections
Supplies the approved procedure the collections calls follow.
Learn more
Questions
Voice AI questions, answered.
It runs on Google Cloud in Mumbai (asia-south1) with open-weight models. Model choice is set per tenant through the Spine model router.
Before every call Spine checks contact windows, do-not-call, consent, open disputes and the rules for the customer’s jurisdiction. A failed check stops the call and is recorded.
It can propose one. The plan waits for a named person to approve, modify, take over or reject it. No write runs without an approval decision.
Yes. From the Cockpit an operator can pause Voice AI, lower its autonomy or set a daily spend cap. Every change needs a reason and is recorded.
Hear a governed call end to end.
We will run a call, trigger a handover and show you every step on the ledger.