Approve
The action runs exactly as proposed. Fast for the routine cases.
Platform
Approval Gates
No approval, no action. When an agent wants to change a record, it proposes and a named person decides. Everyone says human in the loop. Spine makes it the rule the runtime enforces.
How a gate works
The agent proposes. A person decides. Spine records.
Writes and escalations queue as proposed actions. Nothing reaches the system of record until someone accountable says yes.
Agent proposes
The agent drafts the write, such as a payment plan or a fee waiver. Then it stops.
Checks run first
Guardrails and contact rules run on the proposal before a person ever sees it.
A person decides
A named approver picks one of four choices and gives a reason.
Spine acts and records
Only an approved action runs. The decision, who made it and why go on the ledger.
Four choices
More than approve or reject.
Real supervisors fix things, step in and escalate. The gate gives them all four moves and keeps a reason for each.
Modify and approve
Change the amount or terms, then approve. The change and the reason are recorded.
Take over
A person takes the case from the agent and finishes it by hand.
Reject and escalate
Stop the action and send it up with a reason, such as an open dispute.
Built for real operations
Controls that hold up at volume.
Separation of duties
The proposer never decides. Only people with an approver role can decide and each decision carries their verified identity.
Bulk approvals for operators
Clear a queue of routine items in one go. Each item still runs through the same checks and gets its own ledger entry.
Fail closed
If a check cannot run, for example a rule service times out, the action does not go ahead. Silence is never a yes.
Why it matters to you
Regulators ask who approved a customer outcome and why. With the gate, the answer is a name, a time and a reason on a record nobody can quietly change.
Questions
Approval gates, answered.
Anything that changes a record or reaches a customer outside the conversation, such as creating a plan, waiving a fee or updating an account. A tool that is not marked read only is treated as a write by default.
The proposal waits and then expires. An expired proposal is marked expired and never runs.
No. The decision is recorded against the verified signed in person, never a name typed into a form. That person must hold an approver role.
Put a gate on your riskiest write.
Pick one action your team worries about. We will show it proposed, checked, decided and recorded.