Trust and Safety
Content moderation, abuse detection, policy enforcement and appeals, with every decision traceable to the rule that made it.
What Spine powers
Bespoke Solutions
Some work needs its own agents. Trust and Safety, fraud and compliance operations and data curation are built on Spine like any other agent, with the same gates and the same ledger.
Trust and SafetySame gates
Fraud and complianceSame gates
Data annotationSame gates
Ledger3f08aa7c1e9aa93b5d5e02c8
Three bespoke lanes run side by side: Trust and Safety, fraud and compliance operations and data annotation. Each lane passes through the same gates and every decision lands on the same ledger.
What it does
The same discipline, pointed at a new problem.
The governance and quality practice built for collections carries over to any work where a wrong call is costly.
Fraud, AML and KYC
Compliance operations where agents gather the facts and a named person makes the call on anything that matters.
Data curation and annotation
Annotation work such as map and sensor labelling, with an AI tutor that guides annotators and checks their work.
What runs today
Built on Spine, not beside it.
A bespoke agent is an ordinary Spine agent with its own rulebook. Nothing about the controls is custom.
Every decision traceable
Moderation and compliance calls land on the ledger with the rule, the evidence and the person who decided.
Quality on every item
The QA practice used on customer conversations scores moderation decisions and annotations the same way.
People on the hard cases
Appeals, escalations and edge cases route to a person, with the agent doing the gathering.
How Spine governs it
No custom controls. No shortcuts.
The rulebook says what the agent may decide on its own. Everything else waits for a person, and all of it is recorded.
Rulebooks you own
Each agent runs on an AOP, an approved operating procedure: what it may do, must never do and how it is tested. Plain text, owned by the team that runs it.
Agent StudioApproval gates
Routine actions never wait. Big ones always get a human, and the facts are re-checked before the action runs.
Approval gatesNo action without a record
Every action is written to the record before it runs, then synced to a hash-chained ledger you can verify.
Audit ledgerFail closed
When in doubt, stop. A missing setting blocks the action instead of skipping the check.
Governed execution
The autonomy ramp
No agent starts in production. Each one earns the next step through evals, and an agent the engine cannot honour is refused promotion.
Draft
The rulebook is written and tested against evals. Nothing reaches a customer or a system.
Shadow
The agent works alongside people and its choices are compared with theirs. It acts on nothing.
Assisted
The agent proposes and a named person approves before anything lands.
Production
Routine actions clear on their own under limits. Big ones still get a human.
One platform
The other streams on Spine.
Every stream inherits the same rulebooks, gates and ledger. A compliance fix happens once, not fifteen times.
Voice AI, CX and Collections
Tier-one service and recovery agents, live guidance for people and quality on every conversation.
Explore CX and CollectionsInternal Efficiency
Assistants, reporting, coding fleets and operations agents for the work inside the business.
Explore Internal Efficiency
Bring us the problem.
We will scope a governed agent for it and show how its decisions would be gated and recorded.