Resources
ROI Calculator
Type in your own volumes and costs to see the hours, quality coverage and review time governed AI could return. The formula is on the page. Nothing is a Spine benchmark.
Your numbers
Estimate it for your operation.
The starting values are round placeholders, not typical results. Replace each one with a figure from your own floor.
Estimated each month
- Agent hours returned
- 167
- 2,000 AI handled or assisted conversations at 5 minutes each.
- Quality coverage
- 5% to 100%
- From 500 sampled to all 10,000 conversations scored, 9,500 more.
- Review hours saved
- 20
- Compliance review hours in line with the share of work that runs on Spine.
- Value of time returned
- 7,467
- 187 hours at your loaded hourly cost, in your currency.
These are estimates from your inputs.
They are not Spine benchmarks, customer results or a quote. Real outcomes depend on your channels, rules and how much work you choose to run through approvals.
The formula
Every line of the arithmetic, in the open.
No hidden multipliers and no uplift factors. If an assumption does not fit your operation, change the input that drives it.
- AI conversations = monthly conversations x share handled or assisted by AI
- Hours returned = AI conversations x average handling minutes / 60
- QA coverage moves from your sample rate to every conversation, so conversations added = monthly conversations x (100% minus sample rate)
- Review hours saved = compliance review hours x share handled or assisted by AI
- Value of time = (hours returned + review hours saved) x loaded cost per agent hour
Questions
About this calculator.
No. Every figure is arithmetic on the numbers you type in. We do not publish benchmark savings and nothing here comes from a customer.
The formula counts every AI handled or assisted conversation as agent time returned. If AI only assists and a person still does part of the work, lower the share to match what you expect.
NEQQO scores every conversation for quality and compliance, human and AI alike, so coverage is no longer limited to a sample. See NEQQO.
The calculator assumes review effort falls in line with the share of work that runs on Spine, because those conversations carry their approvals, guardrail results and ledger entries with them. Your auditors may still sample them.
Check the estimate against a real workflow.
Bring your numbers. We will run one of your conversations through approvals and the ledger so you can judge the time it takes.